When orders come in with the shipping address submitted, we schedule and coordinate with the Freight Company accordingly. If a change of address gets altered after order ships, the customer is subject to a possible reconsignment fee, starting at $55 and up-depending on location. Customer is responsible to pay the extra reconsignment fee before delivery can be completed.
If you know of a date that you will not be able to accept your delivery, please state in the "Notes" section of your order of the block-out dates you will not be home. Once your order leaves our warehouse and is in the possession of the Freight Company, they need to plan for delivery based on their normal routes and processing. If there is no one 18+ to accept your delivery when the Freight Company arrives with the shipping address shown on your order, or you request to hold the delivery after it has left our warehouse, you will be subjected to daily storage fees incurred by the Freight Company.
Eligibility for Refund
Once your order leaves our warehouse, it is in the freight carrier's possession. In order for your delivery to be completed, the freight company must be able to speak with you to schedule your delivery, then have someone present to sign and inspect the merchandise. If the freight company is not able to reach you and merchandise goes into their storage facility, customer is responsible for storage fees determined by the freight company. There is limited time(approximately 7days) items will be held by the freight company before it's determined to be disposed of accordingly. If this should be the case, the order purchased by the customer will NOT be eligible for a refund.
The customer must prepay all freight when returning an order.
If customer does not follow highlighted procedure for receiving deliveries in timely manner from freight carrier, customer will be held responsible for accepting terms of conditions that gets checked when making purchase. Any actions from buying customer that does not comply with our conditions, may result in not receiving a refund if due diligence is not followed per our instructions.
If customer installs ANY items purchased from Door to Door Company or stains/paints doors, and then reports any damage, customer is not eligible for a refund or replacement. Any questionable damage or flaw with product received from Door to Door Co. MUST be reported within 48 hours, and before ANY installation or finishing has been performed by customer or contractor, for consideration of any refund or replacement.
Items will be subject to a 50% surcharge if modified or cancelled 24 Hours after placing the order.
Contact us for further instruction on returns or questions: firstname.lastname@example.org.