FAQ

General

If I order in bulk do I receive a discount?

Does Door to Door accept returns?

Doors are purchased as is and we do not accept returns.

Does Door to Door offer a warranty on its products?

A-grade doors are warrantied for 1-year from date of purchase. Doors with blemishes are specially priced, and not warrantied. For more information on our warranty policy, click here.

Does Door to Door install doors?

We do not offer door installation. Door to Door is not responsible for the work of third part companies. For installation instructions, click here.

Will Door to Door stain unfinished doors?

Currently, Door to Door does not offer pre-finished doors. For finishing and staining instructions, click here.

Does Door to Door ship everywhere?

Yes! We ship everywhere in the continental U.S. View our shipping prices and policies here.

Does the door come with knobs/hinges?

Not at the present time, but check back soon as we expand our offerings!

Products

Are the doors ready to install once delivered?

No, but check out our Info Page to learn more about finishing, staining and installation.

What is the "actual unit size" for doors?

Our doors are full size. For example, a 2/0 by 6/8 door is 24” x 80”. Beveling of doors is available at reduced width 3/16”. Specifications are available on the product page of each door.

What is the definition of "rough opening" for doors?

Rough opening is the size of the opening in the wall where the door unit is placed. Generally it is a half-inch greater than the actual door unit size.

What are jambs?

Our door jambs are the frame on which the slab door is hung. Primed jambs are ready for paint or stain at assembly. Matching jambs are jambs that match the chosen door. Clear jambs are unfinished wood jambs, where each jamb piece is made from a solid piece of wood. These are also called stain grade jambs.

What are finger-joint jambs?

Finger-joint jambs are unfinished wood jambs, where each jamb piece is made from multiple wood pieces finger-jointed together. These are also called paint grade jambs.

How do you care for an unfinished wood entry door?

Unfinished wood door units must be finished or primed and painted on all six sides immediately. Use good quality oil base or acrylic latex paints. Do not use a water base primer. If painting, higher gloss paints will offer better protection than "flat/low gloss" paints. If staining: follow the stain manufacturer's instructions for finishing the door. For more on caring for your door, check out our Info Page.