A: Contact us for more information on bulk ordering.

A: We do accept returns. For more information, view our shipping and returns page.

A: Because of the shop labor, shipping, packaging, and administrative costs incurred in processing an order, it is important that our customers know exactly what they want and need before ordering because this item is RESERVED for you once the order is placed. If you are not sure what you are ordering, please call us for clarification

Order of door slabs ONLY will be subject to a 30% surcharge if modified or cancelled 24 Hours after placing the order. Orders with Jamb kits (or any additional products) will be subject to a 30% surcharge if modified or cancelled 24 Hours after placing the order and increased to 50% surcharge if the order has been moved into production/packing. 

Order confirmations are sent to the email provided and it is YOUR due diligence as the customer to confirm all information selected is correct. The confirmation is sent within minutes of ordering for review. 

A: Once you place a new order for what you need, please reference your original order in the “notes” section when checking out. Once processed, shipping is eligible to be prorated and the orders will be combined into one shipment if able. 

A: A-grade doors are warrantied for 1-year from date of purchase. Doors with blemishes are specially priced, and not warrantied. For more information on our warranty policy, click here.

Door to Door Co. is NOT a door installation company. Door to Door Co. is a Door provider and only extends the manufacturer's product instructions and provides the information we are given . Working with your contractor or yourself to properly finish and install your door order is the customer's responsibility. If you have any questions regarding finishing your door, please reference our Finishing Page. If you need assistance in ordering, please contact us at info@doortodoorco.com

A: Currently, Door to Door does not offer pre-finished doors. For finishing and staining instructions, click here.

A: When adding a door to checkout, the jamb kit selection presents a chart for visual reference. The chart is to be based off standing outside of the room. 

A: Yes! We ship everywhere in the continental U.S. View our shipping prices and policies here.

A: To get a better estimate on your transit time, please contact freight@doortodoorco.com. Once the order leaves our warehouse, the partnered freight line has control over its movement. 

A: Your door order will be delivered to the end of the driveway with someone present to inspect and sign for the delivery. We do not offer further delivery options at this time.

A: Our doors come on pallets and are crated, weighing at least 125lbs. They are delivered by LTL/Truck Lines such as Estes or Old Dominion, for example, that come by an 18-Wheeler with a liftgate. 

A: The shipping costs you are charged are what the Freight Companies charge us-we just pass that cost onto our customers. Any door order placed through our company, can be picked up directly from our warehouse, located in Alpharetta, GA, to avoid paying for the S & H fees. 

A: Most of our selection is Solid Core Pine Wood doors. Though they may have different styles, we specialize in pine. We have other varieties by custom purchases. 

A: No, but check out our Info Page to learn more about finishing, staining and installation.

A: Our doors are full size. For example, a 2/0 by 6/8 door is 24” x 80”. Beveling of doors is available at reduced width 3/16”. Specifications are available on the product page of each door.

A: Rough opening is the size of the opening in the wall where the door unit is placed. The Industry Standard is to add at least 2 inches more than the actual overall door size to determine your RO. Or, if you have your dimensions of your RO, you can subtract 2" overall, to determine the size of door you need. These dimensions can vary from top, middle, and bottom of the inside of your door frame. You will want to make sure your door frame is plumb to go with the suggested Industry Standard. Otherwise, you may need to adjust the RO or size of door needed. We always recommend to verify with a contractor, to make sure you are ordering the correct size.

A: Our door jambs are the frame on which the slab door is hung. Primed jambs are finger jointed and ready to apply any water-based product. Stain-grade jambs are solid pine by appearance (what is shown inside the door frame once hung) and finger jointed on the backside. Stain-grade jambs must be finished with 100% oil-based product.

A: Finger-joint jambs are unfinished wood jambs, where each jamb piece is made from multiple wood pieces finger-jointed together. These are also called paint grade jambs.

A: Unfinished wood door and jamb kits must be finished with 100% oil-based product. If you plan to paint, you will need at least 2 coats of 100% oil-based primer. Once the primer is completely dry, then you can apply the correct exterior paint product. Dark paint or dark stain is not recommended for exterior doors exposed to direct sunlight and voids warranty. If you plan to stain, you must use 100% oil-based for more on caring for your door. Check out our Info Page. 

A: When purchasing a door with a jamb kit, hinges and screws for the hinges are included. As you fill out your jamb kit details, you will have the option to select which Hinge Finish you want. Doorknobs are NOT included with the jamb kit. If you wish to purchase Door Knobs, you can find that under the HARDWARE category. This would be a separate order, as the hardware comes from a different warehouse and is shipped separately from any door order.